Heber Valley Animal Shelter in 635 West Airport Road

Customer Reviews about Heber Valley Animal Shelter:

• ★ ★ ★ ★ ★
  Staff was very friendly and let us see all the animals even though we were just adopting a cat. We brought a former stray home with us and we have loved having her.
  By Rebecca Aamodt, July 25, 2017
• ★ ☆ ☆ ☆ ☆
  We adopted a maltese mix at the NKUT adoption event 2017 from Paws For Life. His foster dad told us he was aggressive when it came to food, we thought we could deal with that. The foster dad and Nancy, the Paws for Life founder told us if at any time we didn't feel like our dog was a good fit we could return him to Paws for Life, no questions asked, and they would gladly take him back. We took our dog home with us and it definitely wasn't a good fit. He was a sweet dog but was growling at us over everything, even just saying his name. Nancy gave me her personal phone number and so I tried calling her several times and left messages but no answer. She finally called me back and told me I could drive down to Heber and the dog's foster dad would take him from there. So I drove down to Heber and when I parked in the area the foster dad would meet me at, as I was getting out of my car, Nancy opened my passenger side door and grabbed the dog. I felt that was extremely inappropriate and unprofessional. First of all she told me the foster dad would meet me and also opening someone else's car door without permission, with her being a stranger as well, was very rude. She told me that she would make sure that the dog was put in foster care for a couple more weeks so he could be better trained before being adopted again. She refunded me for the dog and I told her I was sorry it didn't work out. She then proceeded to tell me that this dog just needed a stronger owner that wouldn't give in to a dog making a little noise. Again, extremely rude and unprofessional. When I drove away, Nancy came running after my car and waving her arms. I stopped and asked her what was wrong and she asked me where the dog's medical records were. I told her they were at my house, I was never told to bring them. I also told her that I assumed her company would have copies of any dog's medical records that they've had. She got very upset and started yelling at me in the middle of the road. First she wanted me to drive back to Sandy, UT to go get the records and then bring them back to Heber, I told her I wasn't going to drive two hours to bring them to her, I told her I would mail them. She told me those were the only originals and she also yelled that what if the dog was adopted tomorrow, he wouldn't have any medical records to go with him to new owners. That was very alarming because earlier she had clearly told me he would be trained for a few more weeks to not be as aggressive before he was adopted, and just a few minutes later she was telling me if he was adopted the next day he would need his medical records. Overall Nancy was a horrible woman to deal with. Being humiliated by her was obviously extremely unpleasant. Also it seems that she is more into her company for the money than in it for the dogs, I say that because of what she said about the dog being trained for a few weeks before being available for adoption and then moments later telling me that he could be adopted the next day. That made me think that Nancy is untrustworthy and doesn't have the dogs best interest at heart. It's also disconcerting that Paws for Life doesn't keep copies of their dogs' medical records. Every dog rescue I know of or have come into contact with has copies of the records. To sum it up, the company and Nancy are unprofessional, incompetent, and in it for the money.
  By Annaleise Heninger, October 26, 2016

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About Heber Valley Animal Shelter in Heber City